BACKPACKER UK Adventure Sports and Backpackers web site

Security

We are fully committed to providing full security both through our on-line and mail order service. We use secure socket layer (SSL) technology to ensure that your details are safe for all sales transactions with us. All information you provide is fully encrypted so that it cannot be read by third parties.

(For Netscape click the 'security' icon on the tool bar and check the SSL2 and SSL3 boxes. For Internet Explorer go to view, menu, find 'Internet Options' click on 'Advanced' and check the SSL2 and SSL3 boxes. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.)

Delivery

Summary

Our standard delivery time is within 7 working days.
We deliver to the EU, worldwide and to British Forces. Everywhere in fact!
For any size of order anywhere in the U.K. we charge £3.50.
Delivery Promise
Our aim is to deliver your purchases to you within 7 working days.
If for any reason we can't do this we'll get in touch to let you know what is happening and why. If there is a problem with the availability of your chosen goods our customer services staff will let you know the likely delivery date. (You also have the option of alternative products or a refund.)
If you are out when our couriers call they will leave a card and you can phone to arrange a convenient time for redelivery.
You can always email or ring our call centre on 01285 643434 to query your delivery charges.
United Kingdom Delivery:
Order Value Charge
Any Value £3.50

BFPO Delivery:
Order Value Charge
£0.00 > £200.00 £6.00
£200.00 > Upwards £8.00

European Community Delivery:
Order Value Charge
£0.00 > £50.00 £6.00
£50.01 > £75.00 £7.00
£75.01 > £100.00 £8.00
£100.01 > £150.00 £12.50
£150.01 > £200.00 £17.50
£200.01 > £300.00 £25.00
£300.01 > £400.00 £30.00
£400.01 > £500.00 £35.00
£500.01 Upwards 10% of total

Global Delivery:
Purchase Value Rest of Europe North America Far East ROW
Charge Charge Charge Charge
£0.00 > £50.00 £7.00 £7.50 £8.50 £10.00
£50.01 > £75.00 £10.50 £11.25 £12.75 £15.00
£75.01 > £100.00 £14.00 £15.00 £17.00 £20.00
£100.01 > £150.00 £21.00 £22.50 £25.50 £30.00
£150.01 > £200.00 £28.00 £30.00 £34.00 £40.00
£200.01 > £250.00 £35.00 £37.50 £42.50 £50.00
£250.01 > £300.00 £42.00 £45.00 £51.00 £60.00
£300.01 > £350.00 £49.00 £52.50 £59.50 £70.00
£350.01 > £400.00 £56.00 £60.00 £68.00 £80.00
£400.01 > £450.00 £63.00 £67.50 £76.50 £90.00
£450.01 > £500.00 £70.00 £75.00 £85.00 £100.00
£500.01> Upwards 14% of total 15% of total 17% of total 20% of Total

Guaruntee

Summary

We provide a 12 month guarantee on all goods you buy from us.
If the product isn't what you wanted after all it can be returned for refund or replacement.
If you do have a problem you can always get help and advice by emailing us or ringing our call centre on 01285 643434.
Guarantee

All products are guaranteed against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee lasts 12 months from the date of the original invoice (unless otherwise stated) and excludes faults caused by accident, neglect or misuse.
Should you need to make a claim please return the item with a copy of the original receipt to any of our stores or to our customer service department at:

Cotswold Outdoor Ltd
Customer Returns
P O Box 75
Cirencester
Glos GL7 1QP

Please identify clearly the area or part that has failed and ensure items are in a clean, dry condition, otherwise they may be returned to you without attention.

Returns and Exchanges

If you find your purchase is unsuitable for any reason we will exchange it or refund the cost. To enable us to do this please complete the details on the reverse side of your delivery note and send it back to us within 28 days. We can only accept returns if you:
Enclose the original purchase receipt
Return all the original packaging and labelling
Ensure the product is in a new and unused condition

Faulty Goods

If you find a fault with a new product please return it to us within 28 days and fill in the reverse side of the delivery note explaining what is wrong. You should still enclose the original receipt and all packaging.
We will exchange the item or refund the full cost, including any delivery charges incurred, where appropriate.

Tip
We recommend that all items returned to us are sent Special delivery with adequate insurance.

Privacy Policy

This privacy policy covers only Cotswold Outdoor Ltd Group and its web sites.
You can browse our web site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties own privacy policies.

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

Cookies are placed / collected to monitor visits but not used to store personal data.
We will collect and store information about you to allow us to firstly, process and fulfill any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g.(registration, placing an order or requesting a catalogue).

The type of information we collect includes:
Your title, name and address
Phone numbers and e-mail addresses
Order and payment details

The information key symbol is shown wherever we collect data. All information is collected lawfully and in accordance with the Data Protection Act 1998.

We will use it for our own marketing purposes, including market research and to keep you up to date with any offers or news about our stores, website or mail order service.

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. They will be sent further information / communication via email only. If you register or subscribe to our newsletter you will only subsequently be contacted by us via email.

Information about you will only be shared or transferred to carefully selected companies with your consent.

Terms and conditions

These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with the Cotswold Outdoor Ltd group. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions

All references to the 'company', 'us' or 'we' will refer to the Cotswold Outdoor Ltd group. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Web Site shall include reference to all URL's owned by the Cotswold Outdoor Ltd group.

Prices

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise. All prices are subject to change without prior notice.
Orders

We are pleased to accept orders by any of the following methods. Online transaction (secure server), e-mail (unsecure), telephone, post, fax or through any of our stores nationwide. Please refer to our latest catalogue or Customer Service Department for details. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Delivery

Items ordered will be delivered as soon as possible in accordance with the requested delivery service. Charges for the different delivery services can by obtained from our Customer Service Department and are also listed within the current main catalogue. All delivery charges are subject to change without prior notice. Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of thirty days. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In instances where payment has already been made, (Post Orders with a cheque), an alternative or refund in full for the item(s) concerned will be given. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from the Cotswold Outdoor Ltd group and strive to offer you excellent quality, value and service at all times. If you wish to return an item for exchange or you have decided not to keep it, please complete the details on the reverse side of your delivery note and send it back to us together with the products original packaging and labeling within 28 days. We will exchange or refund the cost of the item(s) where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt. If you wish to return any item due to it being faulty, please complete the details on the reverse side of your delivery note giving details of the fault and send it back to us together with the item in its original packaging, where possible, within 28 days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate.If you are in any doubt, please contact our customer service department. We are here to help you. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.

Products

Products are sold singly unless otherwise stated and are not always available through every outlet. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.

Guarantee

All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse. In the event of a warranty claim, please return the item with a copy of the original receipt to either the location the item was purchased from or to our customer service department at:

Cotswold Outdoor Ltd
Customer Returns
P O Box 75
Cirencester
Glos GL7 1QP

Please identify clearly the area or part that has failed. All items must be returned in a clean, dry condition, otherwise they may be returned to you without attention. Further advice is available by contacting our Customer Service Department during office hours.

Distance Selling Regulations

You have a right to cancel your order for any item purchased through the catalogue or website under the distance selling regulations for refund. This does not apply to any perishable goods, software or item personalised or made to your specification. To cancel any item, you can e-mail or write to us within seven days of delivery of your order being made, quoting your customer number and order number. You must take reasonable care of the item, retain all original packaging and must not use them. Items may be returned to any Cotswold Outdoor store or to our customer service department. Any costs incurred in returning the item is the responsibility of the customer unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods.

Force Majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Content

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of the Cotswold Outdoor Ltd group until final payment of all sums owing in respect of those goods has been received in full by us.

Complaints

Any complaint or compliment can be sent to our Customer Service Department. We will endeavor to deal with you complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

This privacy policy covers the Cotswold Outdoor Ltd Group and its Web sites.
You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals.

We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our stores or direct sales channels.
The type of information that we will collect will include,

Your title and name
Known address
Contact telephones numbers
E-mail address
Order and Payment details

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. They will be sent further information / communication via email only.
Information about you will only be shared or transferred to carefully selected companies with your consent.

Our website contains links to third party websites operating their own terms and conditions and privacy policies. The Cotswold Outdoor Ltd group is not responsible for the policies of any linked third party sites.

Security

Access to information

We will strive to always hold accurate and up to date information about you. You can gain access to information that we may hold about you by:

Sending an email to data.protection@cotswoldoutdoor.com

Writing to this address (Data Protection Officer, Cotswold Outdoor Ltd, Broadway Lane, Cirencester, Glos GL7 5UQ)
Telephone (0044 +(0)1285 643434 (during office hours).
We will provide you with a readable copy of any personal data that we may hold about you, within thirty days of receipt of your request. We will require proof of your identity before releasing any data. We will provide the information at a charge of £10.00 payable with your request.

In instances where you find information that we hold about you to be inaccurate we will correct or delete it promptly.

We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal.

If you should have any queries regarding our privacy policy or terms and conditions, please contact or write to our Customer Service Department.

If you are currently receiving information from us and would prefer not to, please email customer.services@cotswoldoutdoor.com with "No further mailings" in the subject box. Please provide your customer number (if known) and postcode, or click on the unsubscribe link placed at the bottom of all our emails to you.

Contact Details
Customer Service Department
Cotswold Outdoor Ltd
P.O. Box 75
Cirencester
GL7 5YR

Telephone: 0044 (0) 1285 643434
Fax: 0044 (0) 1285 650101

Email: customer.services@cotswoldoutdoor.com

Office Hours:
Our Customer Service Department operates from 9.00AM TO 5:30PM Monday to Friday, (GMT, BST). Calls outside these hours are handled by our telephone agency service who are unable to provide detailed product, stock availability or order information. All enquiries will be forwarded to our Customer Service team who will respond as soon as possible during the above hours.

Registered Address
Cotswold Outdoor Ltd
Broadway Lane
South Cerney
Cirencester
GL7 5UQ
Registration number: 3382348

Copyright ©
The contents of this site and other publications from the Cotswold Outdoor Ltd group are owned or licensed to Cotswold Outdoor Ltd or are used with permission by the owner. Reproduction strictly by permission only.